Hi Experts,
We are using SCASE with workflow for customer (object: Business Partner) credit application and approval. In the SCASE, we have added custom fields for approvers, where approvals are structured according to the amount of credit amount applied for. A typical credit application scenario goes like this:
Step 1 (userid: CSPL1) : A Credit specialist (CSPL1) creates an SCASE document stating the BP, credit request amount and other fields. No approvers (custom fields) are entered at this point. CSPL then saves the document and exits. The SCASE status is "New".
Step 2 (userid: CSPV) : SCASE doc is sent via workflow to a Credit supervisor (CSPV) who reviews the document, assigns the processor (CSPL2) and set the status to "In Process" and save the document. The SCASE status is "In Process".
Step 3 (userid: CSPL2): SCASE doc is sent via workflow to CSPL2. CSPL2 will enter a credit amount for approval, assign approvers and set the status to "Ready for Review" and save the document. The SCASE status is "Ready for Review".
Step 4 (userid: CSPV): SCASE doc is sent via workflow to CSPV who will review the document and assign the status "Routed for approval" and save the document. At this point, approvers cannot be changed. The system issues a custom error message prohibiting change of approvers.
In Step 4, after the document is saved (doc status "Routed for Approval"), we noticed something peculiar. In some computers, user CSPV is able to change the approvers and save the document afterwards. The expected error message was not triggered. In some other computers, the expected error message is triggered. The SAP GUI patch level is the same on the computers tested. FYI, we are on SAP GUI 730 Patch Level 4,
Appreciate your input if you have encountered this issue and how this was resolved.
Thank you.
Kind regards,
TL