We generate worklist on daily basis.
I recently came across the issue that some of the worklist items are appearing on daily basis regardless of no activity on customer account.
When we analyzed the items, we noticed that items that has open promise to pay are showing up on worklist.
our collection strategies consist of collection rule for number of due days and amount rules which are being hit for the customer account that has promise to pay created.
Is it std. behaviour of the system that even after sucessfull customer contact that results in promise to pay or dispute case, items will re-appear in the worklist again next time when worklist is re-generated if there is an open promise to pay or open dispute case ?
Please guide how to over come this issue.
Thanks,
Tito